Restoring Quality
Our Unique Plan to Improve Quality in Services
At Restore Care and Support Services, our mission is to provide exceptional, person-centered care while restoring trust and confidence in the health and social care sector. We are committed to delivering high-quality care that meets the unique needs of individuals and their families. Our plan is centered around five key principles: Safe, Effective, Responsive, Caring, and Well-Led. By focusing on these areas, we aim to foster an environment of excellence, accountability, and compassion.
Care cannot be standardized - that's part of its current crisis; it is full of the unpredictable, the spontaneous and the intensely personal.
Madeline Bunting - Labours of Love: The Crisis in Care
Our Plan
1. Ensure Safe Inclusive Provision
2. Enhance Effectiveness of Service at Point of Delivery
2. Enhance Effectiveness of Service at Point of Delivery
We prioritize enhanced communication and family involvement by appointing dedicated Family Liaison Officers and holding regular family meetings. Our quality assurance includes regular internal audits and robust feedback systems to ensure compliance and continuous improvement. Technology integration, such as digital care records and health monitoring, ensures timely and efficient care. Employee well-being programs, including mental health support and mental health days off, promote a healthy work-life balance.
2. Enhance Effectiveness of Service at Point of Delivery
2. Enhance Effectiveness of Service at Point of Delivery
2. Enhance Effectiveness of Service at Point of Delivery
Our comprehensive staff training and development programs include continuous professional development and mentorship opportunities. We integrate technology through telehealth services and thorough best interests assessments, providing individuals with financial freedom and autonomy. We emphasize sustainable practices and foster a culture of continuous improvement.
3. Deliver Colaborative Responsiveness
2. Enhance Effectiveness of Service at Point of Delivery
3. Deliver Colaborative Responsiveness
We develop customized care plans tailored to individual needs and conduct monthly reviews with family involvement. Our community and resilience programs offer resilience training sessions for families, including two free sessions per month for those in Essex. We promote inclusivity and collaboration, involving service users and families in decision-making processes, and implement positive behavior support strategies to manage behaviors without restrictive practices.
4. Promote a Care-First Culture
5. Lead with pro-activeness and accountability
3. Deliver Colaborative Responsiveness
We maintain person-centered care with individual care plans and regular reviews. Employee well-being programs include mental health support services, mental health days off, and mental health first aiders. Recognition and rewards programs celebrate staff achievements and motivate high performance.
5. Lead with pro-activeness and accountability
5. Lead with pro-activeness and accountability
5. Lead with pro-activeness and accountability
We ensure connected leadership through hands-on management and an open-door policy. Quality assurance involves regular audits, feedback systems, and realistic action plans. Accountability is maintained by having senior leadership present in every team meeting. We implement sustainable practices and foster continuous improvement.
Training and Support Services
In addition to providing high-quality care, Restore Care and Support Services is dedicated to elevating standards across the health and social care sector by offering comprehensive training and support to other service providers. Our goal is to help others achieve the same level of excellence and person-centered care that we strive for in our own operations.
HR Support with extensive knowledge of care: Offer a dedicated HR helpline to provide guidance and support on human resources issues, ensuring staff well-being and compliance with best practices.
Out of Hours Service: Provide an on-call helpline for immediate expert advice and support on care-related issues, ensuring timely and effective solutions.
Audit Assistance: Offer support to other providers in conducting internal audits, identifying areas for improvement, and developing action plans.
Face-to-Face Training: Provide mandatory face-to-face training sessions on essential care practices, person-centered care, and compliance with regulations.
Virtual Training: Offer virtual training options for flexibility and accessibility, ensuring all staff can receive necessary training regardless of location.
Independent Investigation Service Provide support for investigations into incidents or complaints, ensuring thorough and impartial processes and resolutions.
By implementing these initiatives, Restore Care and Support Services aims to create a ripple effect of quality improvement throughout the sector, ensuring that more individuals receive the compassionate, person-centered care they deserve.
Copyright © 2024 Restore Care and Support Services Ltd - All Rights Reserved.
Company Registration Number: 15813787 | Registered Address: 71 - 75 Shelton Street, Covent Garden, London, WC2H 9JQ