Restoring Quality

We prioritize enhanced communication and family involvement by appointing dedicated Family Liaison Officers and holding regular family meetings. Our quality assurance includes regular internal audits and robust feedback systems to ensure compliance and continuous improvement. Technology integration, such as digital care records and health monitoring, ensures timely and efficient care. Employee well-being programs, including mental health support and mental health days off, promote a healthy work-life balance.

Our comprehensive staff training and development programs include continuous professional development and mentorship opportunities. We integrate technology through telehealth services and thorough best interests assessments, providing individuals with financial freedom and autonomy. We emphasize sustainable practices and foster a culture of continuous improvement.

We develop customized care plans tailored to individual needs and conduct monthly reviews with family involvement. Our community and resilience programs offer resilience training sessions for families, including two free sessions per month for those in Essex. We promote inclusivity and collaboration, involving service users and families in decision-making processes, and implement positive behavior support strategies to manage behaviors without restrictive practices.

We maintain person-centered care with individual care plans and regular reviews. Employee well-being programs include mental health support services, mental health days off, and mental health first aiders. Recognition and rewards programs celebrate staff achievements and motivate high performance.

We ensure connected leadership through hands-on management and an open-door policy. Quality assurance involves regular audits, feedback systems, and realistic action plans. Accountability is maintained by having senior leadership present in every team meeting. We implement sustainable practices and foster continuous improvement.