Terms and Conditions
Terms and Conditions for Restore Care and Support Services Ltd
Introduction
Welcome to Restore Care and Support Services Ltd. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and using our services, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website or services.
1. Definitions
- **"Company", "we", "us", "our"**: Refers to Restore Care and Support Services Ltd.
- **"Website"**: Refers to our website www.restorecss.co.uk.
- **"User", "you", "your"**: Refers to anyone who visits our website or uses our services.
- **"Services"**: Refers to the care services and other related services provided by Restore Care and Support Services Ltd..
2. Use of the Website
- **Eligibility**: You must be at least 18 years of age to use our website and services. By using our website, you warrant that you are at least 18 years old.
- **License**: We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.
- **Prohibited Activities**: You agree not to use our website for any unlawful purpose or any activity that violates these terms and conditions. Prohibited activities include, but are not limited to, spamming, hacking, distributing malware, and infringing on intellectual property rights.
3. Services
- **Service Description**: We provide care services as described on our website. Detailed information about each service is available on our website.
- **Booking and Payment**: To book our services, you may be required to provide personal information and payment details. By providing this information, you agree to our Privacy Policy.
- **Cancellation and Refund Policy**: Our cancellation and refund policy is outlined on our website. Please review it before booking our services.
4. Privacy Policy
Your use of our website and services is also governed by our Privacy Policy, which can be found at [Privacy Policy URL]. By using our website, you consent to the practices described in the Privacy Policy.
5. Intellectual Property
- **Ownership**: All content on our website, including text, graphics, logos, and images, is the property of Restore Care and Support Services Ltd or its content suppliers and is protected by intellectual property laws.
- **Restrictions**: You may not reproduce, distribute, modify, or create derivative works of any content on our website without our prior written consent.
6. Limitation of Liability
- **No Warranties**: Our website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied.
- **Limitation of Liability**: To the fullest extent permitted by law, Restore Care and Support Services Ltd shall not be liable for any damages arising out of or in connection with your use of our website or services.
7. Indemnification
You agree to indemnify and hold Restore Care and Support Services Ltd harmless from any claims, losses, liabilities, damages, and expenses, including legal fees, arising out of your use of our website and services or any violation of these terms and conditions.
8. Termination
We reserve the right to terminate or suspend your access to our website and services at our sole discretion, without notice, for conduct that we believe violates these terms and conditions or is harmful to other users of the website, us, or third parties, or for any other reason.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].
10. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. We will notify you of any changes by posting the new terms and conditions on our website. Your continued use of the website and services after such changes constitutes your acceptance of the new terms and conditions.
11. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at:
Restore Care and Support Services Ltd
71 - 75 Shelton Street, Covent Garden, London, WC2H 9JQ
020 3005 1880
By using our website and services, you agree to be bound by these terms and conditions.
Return and Refund Policy
Return and Refund Policy for Restore Care and Support Services Ltd
Introduction
At Restore Care and Support Services Ltd,, we strive to provide exceptional care services and customer satisfaction. This Return and Refund Policy outlines the conditions and processes for requesting returns and refunds. By using our services, you agree to this policy.
1. Service Satisfaction Guarantee
We are committed to ensuring that you are satisfied with our services. If you are not completely satisfied, please contact us within [specific number of days, e.g., 30 days] of receiving the service to address your concerns.
2. Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- **Timely Notification**: You must contact us within [specific number of days, e.g., 30 days] of the service date.
- **Reason for Refund**: Provide a valid reason for requesting a refund, such as poor service quality or service not as described.
- **Proof of Purchase**: Provide proof of purchase, such as a receipt or invoice.
3. Non-Refundable Services
Certain services may not be eligible for a refund. These include:
- **Completed Services**: Services that have been fully completed to your satisfaction.
- **Partially Used Packages**: Refunds for partially used service packages may be prorated based on the unused portion.
- **Special Offers and Discounts**: Services purchased under special offers or discounts may have different refund terms, as specified at the time of purchase.
4. Refund Process
To request a refund, please follow these steps:
1. **Contact Us**: Reach out to our customer service team at [Customer Service Email] or [Customer Service Phone Number] within [specific number of days, e.g., 30 days] of the service date.
2. **Provide Information**: Provide your proof of purchase, the service date, and a detailed explanation of the reason for the refund request.
3. **Evaluation**: Our team will evaluate your request and may contact you for additional information or clarification.
4. **Approval**: If your refund request is approved, we will process your refund within [specific number of days, e.g., 14 days] of approval. Refunds will be issued to the original payment method.
5. Changes and Cancellations
If you need to change or cancel a scheduled service, please contact us as soon as possible. Changes or cancellations may be subject to the following conditions:
- **Notice Period**: Provide at least [specific number of hours/days, e.g., 24 hours] notice prior to the scheduled service time.
- **Fees**: Changes or cancellations made with insufficient notice may incur a fee, as specified in your service agreement.
6. Contact Information
If you have any questions or need assistance with a return or refund, please contact us at:
Restore Care and Support Services Ltd
71 - 75 Shelton Street, Covent Garden, London, WC2H 9JQ
020 3005 1880
7. Policy Changes
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all services booked after the date of the change.
By using our services, you acknowledge that you have read and understood this Return and Refund Policy and agree to its terms and conditions.
Copyright © 2024 Restore Care and Support Services Ltd - All Rights Reserved.
Company Registration Number: 15813787 | Registered Address: 71 - 75 Shelton Street, Covent Garden, London, WC2H 9JQ